Terms and Conditions

Effective Date: January 1, 2025 | Last Modified: January 1, 2025

1. Introduction and Acceptance

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using any services provided by CNF ("Company", "we", "our", "us"). These Terms govern your access to and use of our websites, applications, APIs, and other services (collectively, the "Services").

1.1 Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the terms, you do not have permission to access the Services.

1.2 Eligibility

By using our Services, you represent and warrant that:

  • You are at least 18 years old
  • You have the legal capacity to enter into these Terms
  • You are not barred from using the Services under applicable law
  • You will only maintain one active account unless explicitly authorized
  • You will provide accurate, current, and complete information

2. Account Registration and Security

2.1 Account Creation

To access certain features of the Services, you must register for an account. You agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access to or use of your account

2.2 Account Security

You are responsible for:

  • All activities that occur under your account
  • Maintaining the confidentiality of your account credentials
  • Implementing appropriate security measures for your account
  • Ensuring your team members comply with these Terms

2.3 Account Termination

We reserve the right to:

  • Suspend or terminate your account at our sole discretion
  • Delete or remove your content upon account termination
  • Retain information as required by law or legitimate business purposes
  • Deny service to anyone for any lawful reason

3. Services and Licensing

3.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to:

  • Access and use the Services for your internal business purposes
  • Install and use our software in accordance with documentation
  • Access our APIs as permitted by our API documentation

3.2 License Restrictions

You shall not:

  • Copy, modify, or create derivative works of the Services
  • Reverse engineer, decompile, or disassemble the Services
  • Remove or alter any proprietary notices or markings
  • Use the Services to develop competing products
  • Exceed any rate limits or quotas specified in documentation
  • Circumvent any access or usage restrictions

4. User Obligations and Conduct

4.1 Acceptable Use

When using our Services, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe the rights of others, including intellectual property rights
  • Upload or transmit malicious code or content
  • Engage in activities that may:
    • Disrupt or interfere with our Services
    • Place undue burden on our infrastructure
    • Compromise the security of our networks
    • Circumvent any access limitations

4.2 Content Guidelines

You are solely responsible for all content that you upload, post, or transmit through the Services. Content must:

  • Be accurate and not misleading
  • Comply with all applicable laws and regulations
  • Not violate any third-party rights
  • Not contain any harmful or malicious code
  • Not promote illegal activities or discriminatory practices

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Services and all related intellectual property rights are and shall remain our exclusive property. This includes:

  • Software code and architecture
  • APIs and documentation
  • Trademarks, logos, and brand elements
  • Patents, copyrights, and trade secrets
  • Algorithms and methodologies
  • User interface designs and elements

5.2 License to Your Content

You grant us a worldwide, non-exclusive, royalty-free license to:

  • Use, reproduce, modify, and distribute your content
  • Process your content to provide the Services
  • Store and backup your content
  • Create derivative works as necessary to provide the Services

6. Payment Terms

6.1 Fees and Payment

  • Payment Obligations:
    • You agree to pay all applicable fees for the Services
    • Fees are non-refundable unless explicitly stated
    • Recurring charges will be billed automatically
    • You are responsible for all taxes and duties
  • Payment Methods:
    • Valid payment method required for paid Services
    • Automatic renewal unless cancelled in advance
    • Payment information must be kept current

6.2 Billing and Disputes

For billing disputes:

  • Notify us within 60 days of the charge
  • Provide detailed information about the dispute
  • Continue paying undisputed charges
  • Cooperate in good faith to resolve disputes

7. Service Level Agreements

7.1 Service Availability

Service Tier Uptime Commitment Credit Eligibility
Enterprise 99.99% Up to 100% of monthly fees
Business 99.9% Up to 50% of monthly fees
Standard 99.5% Up to 25% of monthly fees

7.2 Support Response Times

  • Critical Issues: 1 hour response time
  • High Priority: 4 hour response time
  • Medium Priority: 8 hour response time
  • Low Priority: 24 hour response time

8. Data Processing and Security

8.1 Data Processing

We will process your data in accordance with:

  • Our Privacy Policy
  • Applicable data protection laws
  • Any data processing agreements in place
  • Industry standard security practices

8.2 Security Measures

We implement and maintain appropriate technical and organizational security measures, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee security training
  • Incident response procedures

9. Warranties and Disclaimers

9.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 Service Warranties

We warrant that:

  • We have the right to provide the Services
  • The Services will materially conform to our documentation
  • We will provide the Services with reasonable care and skill

10. Limitation of Liability

10.1 Liability Cap

IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY.

10.2 Exclusions

The limitations of liability do not apply to:

  • Willful misconduct or gross negligence
  • Death or personal injury
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be limited by law

11. Indemnification

11.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless CNF and its officers, directors, employees, agents, affiliates, successors, and permitted assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses arising from or relating to:

  • Your breach of these Terms
  • Your use of the Services
  • Your content or data
  • Your violation of applicable laws
  • Claims by third parties arising from your use of the Services

11.2 Indemnification Procedures

If you are obligated to indemnify us, we will:

  • Promptly notify you of the claim
  • Provide reasonable cooperation in the defense
  • Allow you to control the defense and settlement
  • Reserve the right to participate in the defense at our expense

12. Third-Party Services

12.1 Integration with Third-Party Services

Our Services may integrate with or enable access to third-party services. You understand that:

  • We do not control third-party services
  • We make no warranties regarding third-party services
  • Your use of third-party services is at your own risk
  • You must comply with third-party terms of service

12.2 Third-Party Terms

When using third-party integrations:

  • You are responsible for reviewing third-party terms
  • You must obtain necessary authorizations
  • You must comply with all applicable policies
  • We may disable integrations at any time

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any legal action, the parties agree to:

  • Attempt to resolve disputes informally
  • Engage in good faith negotiations
  • Escalate to appropriate management levels
  • Consider alternative dispute resolution methods

13.2 Arbitration Agreement

Any dispute, controversy, or claim arising out of or relating to these Terms shall be finally settled by binding arbitration. The arbitration will be:

  • Conducted in English
  • Held in [Jurisdiction]
  • Administered by [Arbitration Body]
  • Decided by one arbitrator
  • Governed by these Terms and applicable law

13.3 Class Action Waiver

All claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

14. Governing Law

14.1 Choice of Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without giving effect to any choice or conflict of law provision or rule.

14.2 Jurisdiction

Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the courts of [Jurisdiction]. You waive any and all objections to the exercise of jurisdiction over you by such courts.

15. Modifications to Terms

15.1 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our website
  • Sending an email to the address associated with your account
  • Displaying a notice within the Services
  • Requiring acknowledgment before continued use

15.2 Continued Use

Your continued use of the Services after any modifications to these Terms constitutes acceptance of the modified Terms.

16. General Provisions

16.1 Entire Agreement

These Terms constitute the entire agreement between you and CNF regarding the Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

16.3 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including:

  • Natural disasters or acts of God
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Network or telecommunications failures
  • Power outages or infrastructure failures

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at our discretion.

16.5 Notices

All notices must be in writing and will be deemed given upon:

  • Personal delivery
  • Email delivery (with confirmation)
  • Second business day after mailing

16.6 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Legal Department: [email protected]
Help: https://help.c.nf
Support: https://support.c.nf